As one of the leading mobility and logistics companies, we at Deutsche Bahn take responsibility for our actions in Germany – but also in every other country where we do business. Therefore, as the foundation for a reliable partnership, we also expect our suppliers to treat people and the environment with respect.
For this reason, we have drawn up the DB Code of Conduct for Business Partners in addition to the DB Code of Conduct. It requires our suppliers and business partners to comply with ethical and legal standards. For us as Deutsche Bahn, this means making a significant contribution to sustainable action in the supply chain.
The German Act on Corporate Due Diligence Obligations in Supply Chains
With the introduction of the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG), the legislator has created the framework for responsible and sustainable value creation along the entire supply chain. As Deutsche Bahn, we comply with the requirements of the LkSG.
For example, we establish an appropriate risk management system and conduct regular analyses to identify and minimize potential human rights and environment-related risks and to prevent, end or minimize the extent of any human rights-related or environment-related obligations. We also use appropriate preventive measures to avert human rights and environment-related risks in our own business operations or those of our suppliers.
The complaint procedure
To ensure compliance with the LkSG in our own business operations and in the supply chain, we have established a complaint procedure. Complaints and information about human rights and environmental risks as well as violations of human rights-related or environment-related obligations can be reported there.
How can complaints and information be submitted?
Complaints and information can be submitted online using the form below:
To the electronic complaint system BKMS
In addition, complaints and information may be sent by mail to:
Deutsche Bahn AG
Nachhaltigkeit und Umwelt
Potsdamer Straße 8
What happens to the complaints and information?
After receipt of the complaints and information, they are reviewed and forwarded to the appropriate persons for further processing. If possible, we then seek contact with the person providing the information to discuss the facts of the case and initiate the measures necessary for handling the issue. Further details on the procedure can be found in our Rules of Procedure.
All complaints and information are treated confidentially and in strict compliance with privacy requirements. Additional information can also be found on the website of the complaint system BKMS.